I officially moved to a droid phone today. I've wanted to switch phones for a while now, but hadn't had the time. Since we had to make some changes to our plan (finally realized we have a teenager in the house and received a $400 cell phone bill), I took that chance and switched it up. Making changes to our plan and changing out three phones took 2 1/2 hours! Yes, you read that right. It was crazy!
Upon returning home, I had to make a phone call in regards to a letter I received in the mail today, which stated I needed to call before June 3rd. TOMORROW! So, I started calling at 3:43 only to receive a message that all agents are busy, please call again another time. I kept hitting redial until I received a message that said someone would be with me and my estimated wait time was 38 minutes. It wasn't 38 minutes, it was 49 minutes. For me to talk to this person for 3 minutes, be directed to a website to fill out a form, and call back tomorrow to have the form verified. REALLY?
On a better note, last day of school is next Thursday and I will at that point in time officially have a High School Junior living in my house. Not sure when that happened.
Showing posts with label poor customer service. Show all posts
Showing posts with label poor customer service. Show all posts
Thursday, June 2, 2011
Tuesday, October 19, 2010
Respect
One of the definitions of respect in the dictionary is as follows:
"esteem for or a sense of the worth or excellence of a person, a personal quality or ability, or something considered as a manifestation of a personal quality or ability: I have great respect for her judgment."
I consider respect to be that of what the definition says along with a few more aspects.
We try to teach our children to respect others, especially elders. Somewhere adults tend to have difficulty in understanding that respect not only is that a child will listen to you, but that if you just love them, the respect is automatically there. You become a role model for that child.
I am always amazed how adults tend to want a level of respect from everyone around them, but sometimes forget to respect those that they are speaking with, living with, or working with.
Respect to me is the crucial point of listening to those around you, understanding their point of view, and not talking down to people. Why do we treat our family and close friends one way, only to turn around treat others differently?
This is all stemming from a few weeks of ignorance, poor customer service and just the plain lack of respect that I have encountered around me.
Our air conditioning needed to be worked on, the guy that showed up was just a bit scary to say the least. At one point, Jeff walked into the garage to find the man sweeping up glass Christmas ornaments. The box had "accidentally" fallen down the attic stairs, breaking all of them.
It then took us over 3 weeks and two missed appointments to finally get someone out to repair our solar hot water heater. Then to have the gentleman tell me the part is only $9 and we could have fixed it ourselves. "Umm, excuse me? That would require ME to get on the roof." Yeah, not happening.
Then last week, our cable stopped working. Repair guy needs to go to the attic, guess what we found? Yeah, boxes (and I'm talking rubbermaid) of Christmas decorations crushed and all of the ornaments ruined. I am dumb founded as to what the heck the air conditioning guy had been doing in our attic.
Add in a few other things here and there and you can understand my frustration.
I try to teach Kyle to think before he speaks. The past few days I have had to repeat that mantra in my head. I just wish others would do the same.
"esteem for or a sense of the worth or excellence of a person, a personal quality or ability, or something considered as a manifestation of a personal quality or ability: I have great respect for her judgment."
I consider respect to be that of what the definition says along with a few more aspects.
We try to teach our children to respect others, especially elders. Somewhere adults tend to have difficulty in understanding that respect not only is that a child will listen to you, but that if you just love them, the respect is automatically there. You become a role model for that child.
I am always amazed how adults tend to want a level of respect from everyone around them, but sometimes forget to respect those that they are speaking with, living with, or working with.
Respect to me is the crucial point of listening to those around you, understanding their point of view, and not talking down to people. Why do we treat our family and close friends one way, only to turn around treat others differently?
This is all stemming from a few weeks of ignorance, poor customer service and just the plain lack of respect that I have encountered around me.
Our air conditioning needed to be worked on, the guy that showed up was just a bit scary to say the least. At one point, Jeff walked into the garage to find the man sweeping up glass Christmas ornaments. The box had "accidentally" fallen down the attic stairs, breaking all of them.
It then took us over 3 weeks and two missed appointments to finally get someone out to repair our solar hot water heater. Then to have the gentleman tell me the part is only $9 and we could have fixed it ourselves. "Umm, excuse me? That would require ME to get on the roof." Yeah, not happening.
Then last week, our cable stopped working. Repair guy needs to go to the attic, guess what we found? Yeah, boxes (and I'm talking rubbermaid) of Christmas decorations crushed and all of the ornaments ruined. I am dumb founded as to what the heck the air conditioning guy had been doing in our attic.
Add in a few other things here and there and you can understand my frustration.
I try to teach Kyle to think before he speaks. The past few days I have had to repeat that mantra in my head. I just wish others would do the same.
Monday, August 9, 2010
Jewelry Store Update
We returned on Sunday to retrieve Jeff's ring. If you haven't read, the previous post as to our customer service nightmare, you can read it here. Jeff went in by himself, I just didn't trust myself not to say things I would later regret if the person who waited on us on Friday was there. So, I sat in the car and Jeff went in alone.
He ended up with the same girl, who greeted him warmly and asked how his weekend went with a smile. He wanted to tell her it stunk because she ticked off his wife, but decided against it. He just asked to pick up the ring. She brought it out to him, handed it over and said "here you go". Jeff looked at the ring, and then asked her what the jeweler had said in regards to the issues that we had been having and if there was something that could be done.
She stood there looking at him. (Can you hear the crickets chirping?) Literally, she stood there looking at him. (As he was telling me this story I'm thinking maybe she has multiple personalities and forgets which one says what) Jeff at this point asked for a manager.
The manager spoke with Jeff and took his ring to the jeweler who then discussed options we had to make the ring sturdier. Once that was accomplished, he informed her of the situation that had occurred on Friday. She apologized and asked to see me. Jeff brought her out to the car, where she apologized in person and said that she didn't know what to say in regards to the actions of her employee. But that a conversation would be had and it would never happen again. She then took my rings in and had them cleaned and polished in under 5 minutes.
Moral of the story? I still don't have one yet. I'm still irritated enough to know that if I was to ever have that woman approach me in that store again, I do not think I would hold back my tongue. Will I ever buy anything there again? Not sure of that answer yet either. Seeing as there isn't a dire need for jewelry in my future, I will probably have a lot of time to ponder that answer.
He ended up with the same girl, who greeted him warmly and asked how his weekend went with a smile. He wanted to tell her it stunk because she ticked off his wife, but decided against it. He just asked to pick up the ring. She brought it out to him, handed it over and said "here you go". Jeff looked at the ring, and then asked her what the jeweler had said in regards to the issues that we had been having and if there was something that could be done.
She stood there looking at him. (Can you hear the crickets chirping?) Literally, she stood there looking at him. (As he was telling me this story I'm thinking maybe she has multiple personalities and forgets which one says what) Jeff at this point asked for a manager.
The manager spoke with Jeff and took his ring to the jeweler who then discussed options we had to make the ring sturdier. Once that was accomplished, he informed her of the situation that had occurred on Friday. She apologized and asked to see me. Jeff brought her out to the car, where she apologized in person and said that she didn't know what to say in regards to the actions of her employee. But that a conversation would be had and it would never happen again. She then took my rings in and had them cleaned and polished in under 5 minutes.
Moral of the story? I still don't have one yet. I'm still irritated enough to know that if I was to ever have that woman approach me in that store again, I do not think I would hold back my tongue. Will I ever buy anything there again? Not sure of that answer yet either. Seeing as there isn't a dire need for jewelry in my future, I will probably have a lot of time to ponder that answer.
Friday, August 6, 2010
Customer Service?
Jeff and I headed to Orlando this afternoon. We had a few points left on our Disney Vacation Club that needed to be used before August 30th, or we would lose them. The date works, because it coincides with our rings needing to be checked at the jeweler that we bought them from. Every 6 months we trek to Brandon to make sure all is well.
Out of the 4 times that our rings have needed to be looked at for the warranty, Jeff's ring has had to stay behind to be repaired due to loose stones 3 times. You may be thinking that is good that they are catching it. I would feel the same except Jeff only wears his ring on weekends, and then only if we go out, and if he remembers to put it on. So, his lovely ring mainly sits on the dresser in our bedroom. The last time we brought them in, which was February, Jeff's ring had to stay behind. We voiced our dissatisfaction at that time, but moved on.
Today we stopped at the jeweler, who for now will remain unnamed until I can decide how I want to proceed, to have our warranty review. We walked in, were greeted, gave the sales person our paperwork and rings and told her we needed our rings checked. She took them and walked away. 3 minutes later, she returned and this is how the conversation went:
Her: "When do you want to come and pick up your rings?"
Me: "Oh My God, are you kidding me?" (Not quietly, but not yelling)
Her: " OH MY GOD, WHY DON'T YOU LET ME FINISH TALKING?" (Much louder than me)
Jeff is standing between us, looking mortified. Jeff then tried to calm the two of us down, and explained to her that this has happened every single time we come in with this ring. She then proceeded to praise us for bringing the ring in so that it will be covered under the warranty if we do lose stones.
Me: HUH?!
At this point my mind was racing. Since customer service is a top priority in my job, I could not believe that this woman had said what she did. I eventually walked away and into the bathroom to cool down.
Jeff continued to talk with her and explain that we were frustrated with the continued problems. She again apologized but that was just the way it was. Jeff again told her there had to be a defect in the ring. She offered to see if there was a replacement in the store. Jeff told her he would appreciate that. She then excused herself to go look at a computer. After being gone around 4 minutes she returned and asked what day we would like to pick up his ring after being repaired.
Me: (only in my thoughts this time) What happened to looking for another ring? Am I to assume it isn't an option? They don't have that ring anymore? They won't allow an exchange?
Jeff told her we would pick it up on Sunday. She then turned to me and asked if I would be leaving mine behind as well to be polished.
Me: Absolutely NOT. (I couldn't talk to her at this point to inform her that every time I have brought my ring in for a check up, they have cleaned it and polished it without me having to leave it behind. I was so angry I thought I would burst)
We left his ring behind and will pick it up on our way home on Sunday. I'm hoping there will be a manager present to talk to us. I should be calm enough at that point to speak reasonably. The sad part is, we rarely enter this store and not buy something else. We were looking at something when she approached. She never asked if there was anything else she could do for us, if there was anything we would like to see.
As much as it was her loss, it was the stores even more. Her behavior has changed my entire outlook on this store, which before this I loved. This will go down in my thoughts as the customer service lady from HELL.
Out of the 4 times that our rings have needed to be looked at for the warranty, Jeff's ring has had to stay behind to be repaired due to loose stones 3 times. You may be thinking that is good that they are catching it. I would feel the same except Jeff only wears his ring on weekends, and then only if we go out, and if he remembers to put it on. So, his lovely ring mainly sits on the dresser in our bedroom. The last time we brought them in, which was February, Jeff's ring had to stay behind. We voiced our dissatisfaction at that time, but moved on.
Today we stopped at the jeweler, who for now will remain unnamed until I can decide how I want to proceed, to have our warranty review. We walked in, were greeted, gave the sales person our paperwork and rings and told her we needed our rings checked. She took them and walked away. 3 minutes later, she returned and this is how the conversation went:
Her: "When do you want to come and pick up your rings?"
Me: "Oh My God, are you kidding me?" (Not quietly, but not yelling)
Her: " OH MY GOD, WHY DON'T YOU LET ME FINISH TALKING?" (Much louder than me)
Jeff is standing between us, looking mortified. Jeff then tried to calm the two of us down, and explained to her that this has happened every single time we come in with this ring. She then proceeded to praise us for bringing the ring in so that it will be covered under the warranty if we do lose stones.
Me: HUH?!
At this point my mind was racing. Since customer service is a top priority in my job, I could not believe that this woman had said what she did. I eventually walked away and into the bathroom to cool down.
Jeff continued to talk with her and explain that we were frustrated with the continued problems. She again apologized but that was just the way it was. Jeff again told her there had to be a defect in the ring. She offered to see if there was a replacement in the store. Jeff told her he would appreciate that. She then excused herself to go look at a computer. After being gone around 4 minutes she returned and asked what day we would like to pick up his ring after being repaired.
Me: (only in my thoughts this time) What happened to looking for another ring? Am I to assume it isn't an option? They don't have that ring anymore? They won't allow an exchange?
Jeff told her we would pick it up on Sunday. She then turned to me and asked if I would be leaving mine behind as well to be polished.
Me: Absolutely NOT. (I couldn't talk to her at this point to inform her that every time I have brought my ring in for a check up, they have cleaned it and polished it without me having to leave it behind. I was so angry I thought I would burst)
We left his ring behind and will pick it up on our way home on Sunday. I'm hoping there will be a manager present to talk to us. I should be calm enough at that point to speak reasonably. The sad part is, we rarely enter this store and not buy something else. We were looking at something when she approached. She never asked if there was anything else she could do for us, if there was anything we would like to see.
As much as it was her loss, it was the stores even more. Her behavior has changed my entire outlook on this store, which before this I loved. This will go down in my thoughts as the customer service lady from HELL.
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